Chronic Care Management Coordinator-RN

Samaritan Health Services Req #: 68337 Corvallis, OR 1.
0 (80 hrs/pp) - Day SHS Population Health Remote Status: Hybrid Salary Range: $40.
88 - $60.
03 JOB SUMMARY/PURPOSE Serves as a main point of contact for patients throughout the continuum of care.
Provides members with support to navigate through managed care.
Uses scientific background, knowledge of change theory, motivational interview techniques and the ability to successfully work within an interdisciplinary care team to create strategies that ensure quality and effective patient centered care for those with complex care needs.
DEPARTMENT DESCRIPTION The Population Health team provides individualized case management services & care transition support services to patients across the care continuum with a goal of promoting appropriate health resource utilization and high quality patient outcomes.
Population Health teams foster individual patient agency through direct patient interaction, provide case management expertise to providers, and minimize risk of readmission to hospitals.
EXPERIENCE/EDUCATION/QUALIFICATIONS Current unencumbered Oregon RN Licensure required.
BSN preferred.
Three (3) years RN experience required.
Healthcare Provider BLS required within 30 days of hire.
Position requires the use of the employee’s personal automobile.
Employee must have a valid driver’s license and auto liability/property damage insurance as required by law and must maintain their vehicle in good working order.
Must be able to pass Criminal Records check upon hire and every three (3) years thereafter.
Hospital and/or outpatient nursing experience preferred.
Experience or training in the following preferred: Health care delivery systems and/or managed care patients.
Insurance benefits.
Computer applications including electronic documentation.
Utilization or Case Management.
Microsoft Word and Excel.
KNOWLEDGE/SKILLS/ABILITIES Adaptability/Flexibility & Time Management: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations.
Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients.
Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues.
Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
Customer Service & Team Building: Ability to work, function and communicate on a multi-disciplinary team.
Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
Knowledge of principles and processes for providing customer service.
This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Social Perceptiveness & Advocacy: Ability to work with a diverse population from pediatrics to geriatrics.
Basic understanding of age, cognitive, or developmental related differences in caring for and communicating with patients and caregivers.
Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing abilities, standards, values, lifestyles, and ages.
Ability to demonstrate respect and advocacy for an individual’s right to self-determination.
Communication & Community Relations: Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public, government, and other external sources.
Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations.
Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
Problem Solving & Conflict Resolution: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
Ability to proactively resolve conflicts in a positive and constructive manner.
Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
Confidentiality & Compliance: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.
Ability to comply with laws and maintain confidentiality of patient information.
Ability to evaluate information to determine compliance with laws, regulations, or standards.
Use knowledge and judgment skills to determine whether planning efforts comply.
PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 – 100% of the time) WALK - INCLINE CLIMB - STAIRS CLIMB - LADDER LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs LIFT (Knee to chest: 24"-54") 40 - 60 Lbs LIFT (Waist to Eye: up to 54") 40 – 60 Lbs LIFT (Overhead: 54" and above) 20 - 40 Lbs CARRY 1-handed, 40 - 60 pounds CARRY 2-handed, 20 - 40 pounds CRAWL (hands & knees) PUSH (20-40 pounds force) PULL (20-40 pounds force) PULL (40 - 60 pounds force) SIT LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs LIFT (Knee to chest: 24"-54") 20 - 40 Lbs LIFT (Waist to Eye: up to 54") 20 - 40 Lbs LIFT (Overhead: 54" and above) 0 - 20 Lbs CARRY 1-handed, 20 - 40 pounds SQUAT Static (hold >30 sec) SQUAT Repetitive KNEEL (on knees) ROTATE TRUNK Standing REACH - Upward PINCH Fingers GRASP Hand/Fist PUSH (0-20 pounds force) PULL (0-20 pounds force) STAND WALK - LEVEL SURFACE LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs BEND FORWARD at waist ROTATE TRUNK Sitting ENTER & EXIT VEHICLE/MACHINERY REACH – Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds